When does technology create real productivity?
Cloud computing, analytics, and AI deliver value through organizational fit, complementary talent, and managerial capability.
Information systems · Economics of digitization
The work focuses on firms, productivity, organization, and labor markets.
Research agenda
My work follows technology from adoption to impact—inside the firm, across the workforce, and through the wider economy.
Cloud computing, analytics, and AI deliver value through organizational fit, complementary talent, and managerial capability.
Evidence on remote work, high-skill immigration, hiring, and the changing composition of technical talent.
Research on firm growth, industrial concentration, executive compensation, and competitive advantage.
Research portfolio
Peer-reviewed publications, research-based practitioner insights, and current projects spanning information systems, economics, and strategy.
Figures report estimates and sample facts from the linked papers.
With Sarah H. Bana, Erik Brynjolfsson, Sebastian Steffen, and Xiupeng Wang
Published paper ↗A breach triggers measurable investment in cybersecurity, public-relations, and legal talent. Resilience is an organizational-capability problem, not only a tooling decision.
With Kristina McElheran
Published paper ↗For young plants, greater use of IT services is associated with improved survival and can provide operating capability before the business achieves scale.
With John (Jianqiu) Bai and Sifan Zhou
Published paper ↗Lower travel frictions strengthen cross-firm knowledge flows, consistent with face-to-face interaction and inventor mobility carrying tacit knowledge.
With John (Jianqiu) Bai, Shuili Du, and Chi Wan
Published paper ↗Social capital is not a single force: civic norms can support collective action, while dense social ties can make behavioral change more difficult during a public-health crisis.
With John (Jianqiu) Bai and Matthew Serfling
Published paper ↗Management quality is both a selection criterion and a source of post-deal value: acquirers can create value by transferring structured practices to target establishments.
With Erik Brynjolfsson and Kristina McElheran
Published paper ↗Predictive analytics is associated with higher productivity when firms combine it with IT capital, educated workers, or flow-efficient production.
Practitioner articles translating research into decisions for managers and organizations.
California Management Review · 2024
Democratize access to cloud tools, build cloud skills beyond specialist teams, and embed cloud-enabled collaboration in everyday work.
Harvard Business Review · 2023
Treat remote-work readiness as operational resilience—an organizational capability that helps firms continue operating through unexpected disruptions.
Harvard Business Review · 2021
Assess management practices during due diligence and plan how stronger routines will be transferred after the deal—not only how financial and physical assets will be combined.
Finding and data visuals come from the linked public versions. Unreleased work is marked clearly.
Key findingThe post-2017 gap equals approximately $7,300 more per year based on 2016 wages, measured relative to demographically similar American peers.
Key findingThe productivity effect grows over time, consistent with organizational learning and complementary investment after adoption.
Key findingFirms with greater pre-pandemic WFH feasibility achieved higher sales, net income, and stock returns during the pandemic, especially outside high-tech sectors.
Key findingChina’s PIPL reduced revenue, productivity, profitability, and expansion most for firms previously intensive in data talent; stronger analytics capabilities mitigated the loss.
Key findingAfter a salient female-founder scandal, female-led projects received 21.3% less funding, 12.3% fewer backers, and 9.1% lower average contributions.
Key findingTechnical background, R&D experience, and long-term orientation predict digital strategy and talent, with distinct leadership patterns in private and state-owned firms.
Related insightCheaply replicable digital capital can increase the value of scarce organizational architects whose complementary judgment cannot be copied.
Key findingIT is associated with faster sales than employment growth—“scale without mass”—and larger firms gain most from replicating efficient routines across establishments.
Key findingLabor-demand measures from 2010–2022 track productivity better than physical IT capital and are also positively associated with patents, citations, and patent value.
Key findingThe one-year-lag estimate equals approximately RMB 530 million per firm. Applied AI outperforms foundational AI, and returns are stronger with CTO/CIO leadership and policy complements.
Key findingCredit access, IT adoption, and structured management raise plant capacity utilization; labor shortages reduce it, with substantial heterogeneity across plants.
Key findingCloud and ML adopters reduce layers and unique roles, while raising mean wages; performance gains appear only when adoption is paired with organizational flattening.
Key findingAfter major U.S. policy events, weekly forks of LLM-related repositories rose by approximately 0.14 for China-associated activity versus 0.01 for U.S.-associated activity—about 12× as much. Regional association is inferred from event-hour timing.
Research focusWhether flexible cloud resources fit uncertain, exploratory settings differently from owned IT optimized for stable execution.
Key findingERP adoption by a focal firm or key customer improves receivables collection and inventory turnover; market-share gains accrue to non-early adopters.
Key findingMedicaid expansion is associated with lower plant employment and capital investment, especially machinery and computer spending, alongside slower shipments and productivity.
Research focusHow predictive and generative AI waves differ in their adoption paths and restructuring of work.
Research focusHow more granular data changes performance-pay design, target setting, and promotion rules.
Research focusWhether management practices reveal—or shape—organizational decline before bankruptcy.
Research focusWhen IT and management practices allow output growth with lower environmental costs.
U.S. Census research
Research conducted through the Federal Statistical Research Data Center program using confidential microdata.
About
Associate Professor of Management Science at Chapman University and Digital Fellow at the Stanford Digital Economy Lab.
Associate Professor of Management Science
Research Scientist, Stanford Digital Economy Lab
Associate Director, Federal Statistical Research Data Center
Research Scientist
Postdoctoral Associate
Ph.D. in Economics
For research conversations, seminars, and collaboration.